Uncap is a boutique Shopify Premier Partner focused exclusively on B2B and Unified Commerce for manufacturers, distributors, and industrial supply brands.

We’ve launched 350+ Shopify builds and helped mid-market enterprises modernize operations through unified storefronts, system integrations, and radically transparent delivery.We don’t do fluff.

We cut through the noise, move fast, and operate on SOWs that we actually deliver.

The Delivery Director is the orchestrator of all active client programs — the person who ensures every Uncap engagement runs smoothly from kickoff to launch.

You’ll oversee project management, client relationships, and production delivery across design, development, and integrations — coordinating multiple internal and external teams toward one synchronized execution plan.

You’ll lead delivery outcomes while delegating execution details to internal PMs and coordinators — empowering them to manage day-to-day operations under your guidance.

This role blends program leadership, client strategy, and delivery discipline — ensuring we stay on budget, on time, and on brand.

Program Oversight

- Manage the end-to-end delivery lifecycle across all client programs.
- Own timelines, dependencies, and success metrics for multiple concurrent projects.
- Ensure SOWs stay within scope and on margin — leveraging “Scope Expansion Contingency” funds where appropriate.

Client Relationship Leadership

- Act as the main point of contact for clients throughout delivery.
- Lead workshops, weekly syncs, and strategic checkpoints.
- Translate complex technical progress into client-facing clarity.

Team & Vendor Coordination

- Oversee cross-functional delivery teams (PM, design, development, QA, integrations).
- Manage third-party vendors, iPaaS partners, and app integration specialists.
- Ensure design and development pipelines remain fully aligned with project priorities.

Delivery Optimization

- Continuously refine delivery frameworks, PM templates, and internal QA processes.
- Collaborate with leadership to improve velocity, communication, and profitability.
- Identify blockers early and implement preventative workflows.

- Proven experience managing Shopify B2B Implementation or Complex Replatforming projects.
- 3+ years of experience leading cross-functional teams within an Digital Agency or Systems Integrator (SI).
- Strong grasp of Shopify B2B, ERP/PIM/CRM integrations, and digital operations.
- Exceptional communicator — clear, calm, and client-facing under pressure.
- Process-driven, yet pragmatic — able to balance excellence with efficiency.
- Comfortable leading a large portfolio of complex, concurrent projects.
- Hands-on experience with tools like Clickup .
- Adaptable, tech-savvy, and curious about emerging technologies, trends, and best practices in ecommerce and beyond.