Vosges
Chocolate sweeter at scale.
Vosges Haut-Chocolat fuses indigenous spices, flowers, roots, herbs and liqueurs with premium chocolate. Its custom-built cart had grown slow and hard to maintain, and it no longer supported the company's growth plans. Uncap migrated the store to Shopify Plus, implemented Shopify POS, integrated the Fishbowl Inventory ERP, migrated ReCharge subscriptions, and wired in Klaviyo email retention, Smile loyalty and Yotpo reviews and UGC. Online revenue grew 37% year over year, transactions grew 45%, and total cost of ownership dropped by half.
Built for the
way chocolate is given.
The Who
Vosges makes chocolate from the finest ingredients, sourced by founder and chocolatier Katrina Markoff, who traveled the world studying the culinary arts. The fusion of indigenous spices, flowers, roots, herbs and liqueurs with premium chocolate creates a sensory experience unlike any other.
The Problem
A mature, fast-growing business was stuck between a truffle and a hard place: the legacy custom site was slow, hard to maintain, and no longer supported the growth strategy or the customer experience the brand wanted.
The Solution
Uncap migrated the store from its custom cart to Shopify Plus, every customer record and all site data included, and implemented Shopify POS alongside. The Fishbowl Inventory ERP keeps stock in sync, ReCharge subscriptions moved over with the store, and retention runs on Klaviyo email, Smile loyalty and Yotpo reviews and UGC, with Nosto personalizing offers. Browsing and checkout were rebuilt from the ground up, with cart features for gifting and corporate orders and checkout scripts for volume discounts and shipping rules.
The Results
Online revenue up 37% year over year. Transactions up 45%. Total cost of ownership cut in half, with no downtime and faster load speeds. Checkout got more satisfying for gift buyers and corporate buyers alike.
Unified
Commerce
Answers, before you ask.
Uncap migrated the store from its custom cart to Shopify Plus, including all customer information and site data, implemented Shopify POS, integrated the Fishbowl Inventory ERP, migrated ReCharge subscriptions, and set up Klaviyo for email retention, Smile for the loyalty program and Yotpo for reviews and user generated content, with Nosto personalization.
Online revenue grew 37% year over year, transactions grew 45%, and total cost of ownership dropped by half, with no downtime and increased load speed.
Vosges makes premium chocolate creations from ingredients sourced by founder and chocolatier Katrina Markoff, fusing spices, flowers, roots, herbs, and liqueurs with fine chocolate.
Yes. Custom scripts enable volume discounts for corporate guests and prevent shipping address errors with PO boxes and alcohol shipments, supporting a smoother checkout experience.
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