Sell, Rent and Service Durable Medical Equipment From One Login

Your customer rents the equipment before the patient ever owns it. Medicare's definition of durable medical equipment requires that it withstand repeated use, serve a medical purpose and suit use in the home (42 CFR Part 414, Subpart D). Items classified after January 1, 2012 must also last at least three years. The same subpart puts a whole class of it on capped rental: monthly payments for up to 13 months of continuous use, then title transfers to the patient. So an HME supplier buying beds from you is buying rental fleet. It judges you on how long a unit lasts, not only on the invoice.

The supplier standards turn into requests on your desk. To hold Medicare billing privileges, a DME supplier certifies that it meets 30 standards in 42 CFR 424.57. They include accreditation for the specific products and services it bills. It may fill orders by contracting with other companies, but must produce contracts or other documentation on request. It must maintain and repair or replace the items it rents, and honor all warranties. Each of those reaches your team as a request for an invoice, a warranty record or a part.

The serial number is where service lives. A rented power chair needs batteries, joysticks and casters over its life, and the supplier owes the repair. The technician standing next to it knows the model and the serial number, and rarely your part number. Warranty status decides who pays. If a unit fails mid-rental, the replacement has to be the same or an equivalent make and model, which means your catalog has to keep that model findable.

Complex rehab is configured to one person, then it waits. A complex rehab power chair is specified around one user's seating and positioning. It is also the one class of power wheelchair where Medicare still requires suppliers to offer purchase at first delivery. Dozens of power mobility device codes, starting with K0856 and K0861, sit on CMS's required prior authorization list. The manual wheelchair base K0005 and a pressure reducing support surface join it nationwide on October 28, 2026. Your configured price has to hold while that decision comes back.

Every account buys on different terms. An HME supplier buys rental fleet. A skilled nursing facility buys beds it will own. A home health agency, which Medicare's definition names alongside suppliers as a furnisher of DME, buys around its caseload. Each carries its own contract price and minimums. The DMEPOS competitive bidding program has sat in a temporary gap since January 1, 2024, and CMS says it will conduct bidding for Round 2028. Your price will be part of every bidding supplier's math.

Your ERP keeps the price, the stock and the serial record. Uncap puts a Shopify ordering layer in front of it that knows the difference between a supplier, a facility and an agency, and between a sale, a rental and a repair.

Contract price and rental fleet in the same account. Uncap Portal gives each buyer a multi-user company account with roles and permissions, and each buyer sees their own assortment and pricing. Reorder lists and order history are a click away, and net terms, invoices and payments sit in the portal. Services and rentals sell alongside products through one checkout, so a skilled nursing facility can buy four standard beds and rent a bariatric bed on the same order. Minimum order quantities, rental terms, deposits, swap-outs and pickups are configured during implementation. Nothing here bills Medicare; the 13 month capped rental clock belongs to your customer's billing system. And when a supplier is asked for the paperwork behind an item it furnished, the invoice is already in its portal.

Serialized equipment, built around the account that owns it. No Uncap product ships a serial-number registry, so on a DME build it is built during implementation. Each account gets a registry of the units it bought or rents from you, loaded from the serialized shipment records in your ERP. A supplier's technician enters a serial number, sees the model, its warranty status and its repair record, and reorders the right joystick for that unit. The ERP stays the source of the serial record; the storefront only reads it.

The honest line on recalls. When you issue a field correction, the question is which accounts received which serial numbers. That answer lives in your ERP's shipment history. Surfacing it as an account-level report is built during implementation. It is not a shipped feature of any Uncap product, and it should appear in a scope and a price.

Parts from the picture, not the part number. Uncap Diagrams puts shop-by-diagram ordering on the storefront: clickable hotspots mapped to live SKUs, assembly trees that drill from assembly to sub-assembly to part, and filtering by model or assembly. A tech beside a power base clicks the drive motor and adds the exact part without a part number.

Configured chairs and beds, quoted inside Shopify. Uncap Quotes runs the configure, price, quote workflow inside the Shopify admin. Negotiated account prices, tiers and volume breaks apply automatically, exceptions route to the right approver, and pricing and terms pull from the ERP. Each quote carries a validity window and a full revision history, which matters while a supplier waits on prior authorization. The configuration rules for complex rehab chairs and specialty beds, such as which cushion fits which seat width, are built during implementation on top of that workflow. Once approved, the quote becomes a Shopify order in one click.

Your ERP, in real time, built for B2B data. Uncap Connect keeps Shopify and the ERP in real-time, two-way sync and syncs customer-specific pricing, credit terms and tax rules. It is embedded natively inside Shopify, with no separate middleware to run, and every record change lands in an audit trail. That answers the usual case for an ERP-first storefront: the commercial logic stays in your ERP, and Shopify shows its answers instead of keeping a second copy. Uncap delivers each ERP connection through an owned Uncap Connect app or a managed iPaaS integration.

Contract pricing per account. Each supplier, facility and agency sees its own assortment and pricing; minimum order quantities are configured during implementation.

Sales, rentals and service in one checkout. Services and rentals sell alongside products; rental terms are configured during implementation.

Net terms, invoices and payments in the portal. Suppliers find the purchase documentation they may be asked to produce without emailing your AR team.

Parts reorder by serial, built during implementation. Batteries, joysticks and casters ordered against the unit in front of the technician, with warranty status in view.

Exploded diagrams for mobility and bed parts. Clickable hotspots mapped to live SKUs, so a technician adds the exact part without a part number.

Quotes that survive the wait. Validity windows and a full revision history while prior authorization is pending, with chair and bed configuration rules built during implementation.

HCPCS code on the product record. Carried as a product attribute, configured during implementation, so suppliers can match your catalog to the codes they bill.

Two-way ERP sync. Price, stock, credit terms, tax and orders, in real time.

Shopify Platinum Partner, on Shopify since 2013, with 380+ unified storefronts launched on Shopify. That is the base under every build here: Shopify B2B for accounts and pricing, Uncap's five products for the trade-specific work, and your ERP as the system of record.

Shipped versus built, stated plainly. Rentals sold alongside products, account pricing, net terms and invoices in the portal, quoting with revision history, and shop-by-diagram ordering are published product capabilities. The serial registry, reorder by serial, per-unit warranty and repair records, rental terms, configuration rules, recall reporting and HCPCS attributes are implementation work. You will see the second list in a scope, not discover it in week six.

Scoped before it is built. The Uncap Blueprint is a paid, fixed-price plan delivered in four weeks before you commit to a Shopify build. It covers solution architecture, ERP integration mapping, UX and flow prototyping and total cost of ownership. You keep all of it, whether or not you build with Uncap.

This page sits under medical supply ecommerce, which covers consumables on GPO and IDN contracts, hospital punchout, and lot and expiry tracking. This page goes deeper on equipment, rentals, serial numbers and configured mobility. For the how-to side of routing chairs and beds between configure-to-order and quote-to-order, read the field note on selling durable medical equipment online with configurable and spec orders. If you run Microsoft Dynamics, see Business Central to Shopify integration or Dynamics NAV to Shopify integration, or browse every ERP integration Uncap publishes.

Bring two documents: one supplier account's contract price file, and your serialized shipment export for a single power chair or bed model. Between them they show the pricing, the rental fleet and the service tail this build has to carry.

Book a strategy session with Uncap, or start with a Blueprint if what you need first is the rental, serial and ERP architecture written down and costed.